International delivery disruptions and service updates

Angola
25 November 2025: Items sent to and from Angola may experience delays due to the African Union–European Union Summit. Postal operations and delivery services may be impacted.

Cabo Verde
12 August 2025: Items sent to and from Cabo Verde may experience delays due to heavy rainfall, which has impacted postal operations and delivery services.

Democratic Republic of Congo
18 March 2025: Items sent to and from the Democratic Republic of Congo may experience significant delays as conflict in the region has severely disrupted postal operations and delivery services.

Sudan
Australia Post has temporarily suspended all postal services to and from Sudan due to civil unrest.

There are no other current updates for Africa.

Cambodia
15 December 2025: Items sent to and from Cambodia, particularly in areas close to the border between Cambodia and Thailand, may be delayed due to the ongoing situation along the border. Postal operations and delivery services have been impacted, including temporary post office closures in affected areas.

China
29 October 2025: Items sent to China now require further information as part of their customs clearance process. Items that do not meet these customs requirements may experience significant delays at China Customs. See the requirements for sending to China.

East Timor
24 November 2025: Items sent to and from East Timor may be delayed due to flight cancellations caused by adverse weather along the route.

India
From May 2024, India customs has imposed a Know Your Customer (KYC) legal requirement, which mandates that government-recognised identity and address proof must be presented to customs during shipment clearance for items sent via International Courier to India. To avoid customs delays and for a smooth clearance process, ensure you inform your recipient to complete the KYC process with the customs authority. For more information, refer to our International Post Guide.

Indonesia
2 December 2025: Items sent to and from the Aceh province in Indonesia, may experience delays due to heavy rainfall and flooding which has impacted postal operations and delivery services in this region. 

Nepal
15 September 2025: Items sent to and from Nepal may experience delays as Nepal Post works to return to full capacity following protests on 7-8 September which impacted postal operations and delivery services.

Philippines
10 November 2025: Items sent to and from the Philippines may experience delays as a result of Typhoon Fung-wong, which has impacted postal operations and delivery services.

South Korea
23 June 2025: Items sent to and from South Korea may experience delays due to a scheduled system update that could impact postal operations and delivery services.

Sri Lanka
2 December 2025: Items sent to and from Sri Lanka are expected to experience significant delays due to extreme weather conditions caused by a cyclone. Postal operations and delivery services have been severely impacted with partial suspensions across the entire country.

Thailand
18 December 2025: From 1 January 2026, all goods sent by post to Thailand valued over 1 THB will be subject to duties and taxes. This means:

• The previous exemption for items up to 1,500 THB will no longer apply
• Goods under 1 THB and documents remain duty-free
• Duties, taxes and postal processing fees will be paid by the recipient, not the sender
• The recipient will need to pay the applicable customs duties, taxes and postal processing fees either via a QR code or by cash

See the requirements for sending to Thailand for more information. 

9 December 2025: Items sent to and from Thailand, particularly in areas close to the border between Thailand and Cambodia, may be delayed due to the ongoing situation along the border. Postal operations and delivery services have been impacted, including temporary post office closures in affected areas.

12 November 2025: Items sent to and from Thailand may be delayed due to heavy rains and flooding. This has affected postal operations and delivery services.

There are no other current updates for Asia.

Belgium
21 November 2025: Items sent to and from Belgium may experience delays due to planned demonstrations by its national trade unions from 23 to 26 November 2025. Since international airports, railway networks and public transportation services will not operate normally during this time postal operations and delivery services are expected to be impacted.

Greece
17 December 2025: Items sent to and from Greece may experience delays as continuous road blockades and protests have impacted delivery services.

13 October 2025: Items sent to and from Greece may experience delays due to union strike action commencing on 14 October 2025, which may impact postal operations and delivery services.

Italy
6 January 2026: Items sent to and from Italy may experience delays as a result of planned union strike action commencing on 9 January 2026, which may impact postal operations and delivery services.

17 December 2025: Items sent to and from Italy may experience delays due to union strike action commencing on 17 December 2025, which may impact postal operations and delivery services.

12 December 2025: Items sent to and from Italy could be delayed due to a 24-hour nationwide union strike. This may impact postal operations and delivery services. 

27 November 2025: Items sent to and from Italy may experience delays due to a 24-hour nationwide union strike, commencing on 28 November 2025, which may impact postal operations and delivery services.

Netherlands
7 January 2026: Items to and from the Netherlands may experience delays as a result of heavy snowfall and severe weather conditions which has disruption postal operations and delivery services.

Norway
1 September 2025: Items sent to and from Norway may experience delays as a result of landslides near Levanger, which has impacted postal operations and delivery services.

Poland
25 September 2025: Items sent to and from Poland, particularly Warsaw, may experience delays due to airport and ground handling operational changes, which may impact postal operations and delivery services.

Portugal
27 August 2025: Items sent to and from Portugal may experience delays as a result of several planned union strikes taking place between September 2025 to early January 2026, which may impact postal operations and delivery services.

Russia
Australia Post has temporarily suspended all postal services to and from the Russian Federation.

The temporary suspension will remain in place until Australia Post can ensure compliance with all relevant sanctions requirements, and is subject to the availability of transport to and from Russia.

Slovakia
28 March 2025: Items sent to and from Slovakia may be delayed due to emergency measures for a recent outbreak of foot-and-mouth disease. This may impact postal operations and delivery services.

United Kingdom
18 August 2025: Due to an IT issue affecting scanning data, track events may not be available for items sent to the United Kingdom. Royal Mail has advised affected customers to use either Royal Mail or Parcelforce track-and-trace to track their items.

Ukraine
There may be delays to letters and parcels sent to and from the Ukraine due to:

• limited airline capacity
• some postcodes being currently inaccessible
• planned power outages

There are no other current updates for Europe.
 

Iran
14 October 2024: Due to limited flight capacity, there are temporary service suspensions in place for items sent to and from Iran. Service suspensions will remain in place until Australia Post can guarantee availability of transport to and from Iran, and is able to deliver items. Customers who have recently sent items to Iran may have their items returned. We apologise for any inconvenience and will continue to monitor the situation closely.

There are no other current updates for the Middle East.

Canada
11 November 2025: Australia Post will resume all remaining postal services to Canada, including International Courier, International Express, International Economy Air parcel and International Economy Sea parcel.

This follows the temporary suspension of these services on Monday, 29 September 2025 due to union strike action by the Canadian Union of Postal Workers (CUPW).

Canada Post has made progress in restarting its postal operations and clearing delayed items caused by the full national strike. However, customers should continue to expect delays as Canada Post works to clear the backlog of items and stabilise operations while the union transitions from a full, national strike to rotating strikes. See the expected delivery times for Canada.

Cuba
6 November 2025: Items sent to and from Cuba may be delayed, particularly in the eastern provinces, due to Hurricane Melissa, which has impacted postal operations and delivery services.

United States of America
7 November 2025: From Monday, 10 November 2025, the US will reduce its current tariff on goods manufactured in China from 30% to 20%.

Customers will automatically be charged the lowered tariff rate of 20% when sending goods with China as the Country of Origin (COO) to the US. There is no change to the process for sending these goods as a retail or business customer.

This follows a new trade and economic deal reached between the US and China on 1 November 2025. The 20% tariff rate is set to apply until Tuesday, 10 November 2026.

Please note, US tariff information is subject to change and we are continuing to monitor the situation closely. We recommend you visit the official websites of the relevant authorities for the most up-to-date information.

7 October 2025: Postal services have resumed instore at Australia Post for all Retail and Business customers sending to the United States (US) and its Overseas Territories, including Guam, Northern Mariana Islands, Puerto Rico, U.S. Virgin Islands and the U.S. Minor Outlying Islands.

This applies to all items lodged in an Australia Post retail outlet, except for 'International Courier' branded services to the US which remain temporarily unavailable.

This follows a temporary suspension since Tuesday, 26 August 2025, caused by changes to customs and import tariff rules made by the US Government.

Australia Post is unable to confirm at this time when services will resume for 'International Courier' branded services to the US. We will continue to keep you informed as the situation develops. Thank you for your patience.

To learn more about the import tariff rules and how they might impact your sending, including applicable import duties and administration and handling fees, please see:

Information for personal customers

Information for business customers

There are no other current updates for North America.

Jamaica
21 November 2025: Items sent to and from Jamaica may be delayed due to the ongoing recovery following Hurricane Melissa, which has affected postal operations, transportation and delivery services across parts of the country. 

Peru
From May 2023, due to compliance issues with national legislation governing items into Peru, SERPOST is only accepting items transported by air. Sea Mail will be suspended until further notice.

There are no other current updates for Central/South America.